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Delivery & Returns

This document outlines the delivery and returns policies of:


Edward Meeks Shubars Limited
Registered in England
The Shubar, 36 Old Street, Ashton-under-Lyne, Lancashire 0L6 6LB UK

Telephone: +44 (0) 161 344 5437 Email: info@theshubar.com
Company Registration: 1082746
VAT Registration: 725792801

 

Delivery

www.theshubar.com has a range of delivery options available. When you have chosen the products you want to buy, the full delivery options and costs will be displayed. Our shipping options are:
Free shipping on UK orders over £50.00 or £3.95 on orders below £50.00
£3.95 on European orders
£7.95 to rest of the world orders
We will endeavour to despatch and deliver all orders as quickly as possible and within the outlined timescale at time of purchase. We cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party.


If you have any queries about the delivery of your products or if it has not arrived, please contact us on +44 (0) 161 344 5437 or info@theshubar.com

 

Returns

Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:
You can return any item bought, within 21days of receiving your order and we will gladly offer an exchange or refund minus delivery costs.
Any faulty goods will be refunded in full, including a refund of any delivery costs incurred by you for receiving or returning the item.


All items must be returned in unused, original condition with all original packaging and labelling. We will not accept returns on opened, used items or perishable, personalised/made-to-order products, unless the item is found to be faulty.


If you are returning the item due to an error made by us, we will also refund the delivery charges and costs incurred to return the item to us.
We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise you use a recorded-delivery service for your protection.


Please include a copy of the order/receipt number, details of the return reason, your name, address and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.


Please send all returns to:
Attention: Goods Inwards
The Shubar
36 Old Street, Ashton-under-Lyne, Lancashire 0L6 6LB UK


If you have any questions about the delivery, return or exchange of goods, please contact us on +44 (0) 161 344 5437 or by email on info@theshubar.com and we will be more than happy to help

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